Customer Care

Our professional customer service representatives will help you to solve the following problems:

  • Service Troubles

  • Account Tracking

  • Service Consultant

  • Complaint Handling

Service Trouble Handling

  • Proactive and Reactive service trouble dealing
  • Service trouble severity definition
  • Remote and/or on-site technical Support if needed
  • Focal point isolation and trouble ticket tracking
  • Timely trouble status updating and trouble escalation
  • Ticket log and trouble ticket report management
  • Informing customer timely for the scheduled network maintenance which may have impacts to customer business.