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At UNISITI, we value your input on any aspect of our business. We know the best way to keep your coming back as an UNISITI customer is to make sure you are happy with the service as provide. Please fill out our Feedback Form if you need any further information or if you have comments, inquiries or requests regarding anything of UNISITI.

Company Name:
Tel. Number:
Interviewee:
Department:
Date:
Thank you very much for subscribing to UNISITI network service. For further improvement of our service quality, we would like to take you 3 minutes to complete this questionnaire. Please give your comments on the following areas. Thanks for your precious time.
 
1.   Your overall satisfaction on product, service and our cooperation in the last three months? Please circle the appropriate numeral from 1 to 5. Point 5 indicates Excellence, and 1 to be Poor. Namely, the higher you rate, the more you are satisfied with our service.


  5 4 3 2 1
 
 
2.   Marketing and Sales Support, same evaluation as the above


- Product/Service/Proposal Presentation 5 4 3 2 1
- Fully Understand Customer's Needs 5 4 3 2 1
- Proposal/Quotation is Clear 5 4 3 2 1
- Overall Satisfaction 5 4 3 2 1
 
 
3.   Service Delivery, same evaluation as the above


- Practical Implementation Plan 5 4 3 2 1
- On-time Provisioning 5 4 3 2 1
- Quality 5 4 3 2 1
- Engineer's Working Attitude 5 4 3 2 1
- Engineer's Expertise 5 4 3 2 1
- Engineer's Communication/
  Coordination Skill		 5 4 3 2 1
- Overall Satisfaction 5 4 3 2 1
 
 
4.   Customer Care Representative, same evaluation as the above


- Working Attitude/Professionalism 5 4 3 2 1
- Ability to Resolve Problems 5 4 3 2 1
- Service Level of Hotline 5 4 3 2 1
- Response Time of Customer Call 5 4 3 2 1
- Overall Satisfaction 5 4 3 2 1
 
 
5.   Bill Service, same evaluation as the above


- Bill is Accurate and Clear 5 4 3 2 1
- Bill is received on Time 5 4 3 2 1
- Identify with the Billing Cycle 5 4 3 2 1
- Overall Satisfaction 5 4 3 2 1
 
 
6.   Network Operation Management, same evaluation as the above


- Network Availability 5 4 3 2 1
- Network Latency/Delay 5 4 3 2 1
- Network Reliability 5 4 3 2 1
- Time to Restore 5 4 3 2 1
- Integrality & Accuracy of
  Management Reports 		5 4 3 2 1
 
 
7.   Any other comments or suggestions?


 


 
  Inquiry & Feedback  
  Customer Satisfaction Survey  
  Bill Service Request Form  
  Online Report  
  Problem Management  
  Tel: 8621-50509898
  Email: webmaster@sst.net.cn
 
 
 
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