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Our customer service center is available 7x24x365 for handing customer troubles and inquires. Should you have any problems, please contact us by following methods:
Our professional customer service representatives will help you in following aspects:
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Troubleshooting |
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Account Tracking |
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Service Consultant |
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Complaint Handling |
Troubleshooting
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Setting the troubleshooting schedule according to the severity level |
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Dispatching engineers for on site trouble-resolving when need |
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Providing customer the troubleshooting report in time |
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Notifying customers at the first time when the troubles are solved. |
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Communicating with customer timely for the scheduled network maintenance which may have impact to customer. |
Account Service
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Provide bilingual bills and invoices according per customer requirement |
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Issue bills and invoices on monthly basis. |
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Provide account consultation to customers. |
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Support customerized account requirements. |
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